Leadership Skills for Administrative Professionals
The role of administrative professionals has significantly evolved, requiring more than just organizational support. Now, you're expected to lead, influence and drive results. This course will equip you with the essential leadership skills necessary to communicate assertively, manage your time effectively and navigate complex situations with confidence.
Whether you're looking to elevate your current role or prepare for future opportunities, this course will help you advance your career while positively impacting your team and organization.
Course Outcomes
- Strengthen your assertive communication skills for greater leadership impact
- Master time management and task prioritization to increase productivity
- Enhance your ability to handle and resolve conflicts effectively
- Develop decision-making strategies to solve problems efficiently
- Handle difficult conversations and challenging situations with confidence
Course Agenda
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Leadership Skills for Administrative Professionals
The role of administrative professionals has significantly evolved, requiring more than just organizational support. Now, you're expected to lead, influence and drive results. This course will equip you with the essential leadership skills necessary to communicate assertively, manage your time effectively and navigate complex situations with confidence.
Whether you're looking to elevate your current role or prepare for future opportunities, this course will help you advance your career while positively impacting your team and organization.
Session 1: Communicating Like a Leader
- Discuss how to earn credibility and respect from others
- Explore strategies for respectfully asserting yourself
- Practice techniques for effective negotiation
- Learn to communicate confidently in both electronic and face-to-face interactions
Session 2: Managing Time, Tasks and Stress
- Describe prioritization and task-management strategies to optimize your time
- Understand the power of delegation to enhance team productivity
- Discuss how to better manage challenging situations and stress
- Discover ways to eliminate timewasters and improve project management
Session 3: Solving Problems and Managing Conflict
- Follow a process to break down problems and decide on a solution
- Identify techniques for handling conflict in the workplace
- Learn effective ways to deal with difficult people and manage confrontations
- Develop critical thinking skills to resolve challenges effectively