Effective Performance Management: How to Achieve Excellence

As leaders, we all want our employees to be successful at work, but they can only achieve this with a clear understanding of their purpose, what’s expected of them and how they fit into the organization and its goals.

• Recognize the roles and responsibilities of performance managers
• Understand why setting clear expectations is vital to employee success
• Identify ways to help employees achieve a sense of ownership
• Know how to communicate the importance of your employee’s work in a meaningful way
• Describe the benefits of ongoing feedback and timely communication with employees

Performance management reinforces the importance of well-written, communicated and accountable goals. By using SMARTER goals, you help employees reach beyond their current performance level, motivating them with the opportunity for success.

• Identify the characteristics of SMARTER goals
• Explain methods for creating and implementing goals
• Recognize techniques for challenging employees to succeed
• Discuss standards of performance that signal when an employee has succeeded

One of the best ways to stay on track with challenging and motivating employees is by planning for career development. Whether they’re striving to perform more effectively in their current duties or seeking to expand their responsibilities, employees want to have development opportunities.

• Describe the purpose and process of career development
• Outline questions to ask when helping to plan a career
• Discuss opportunities for employees to fill their skill gaps
• Identify ideas for career enrichment activities
• Explain the 4-step process for creating a career development plan