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Business professional communicating with tact with a coworker

Live Virtual Workshop

•

2 days

•

4.6

(1,000)

Communicating With Tact and Professionalism

Approved for HRCI and SHRM credits

Course Outcomes Agenda Reviews FAQs

Are you tired of being intimidated by high-pressure situations and difficult people? Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this live, two-day virtual workshop. You’ll feel on top of challenging situations with new confidence in yourself and your abilities once you put this extensive collection of tips, secrets and skills to work.

Course Outcomes

How to handle the toughest questions with finesse and polish
Techniques for maintaining your composure when you feel like losing your cool
How to think on your feet in meetings, interviews and impromptu presentations…no more regrets over what you wish you’d said!
Negotiation strategies for getting agreement without giving in

4.6_{out of 5}

(1,000)

1,000

people have taken this course

100%

found this course to be helpful in their workplace

Course Agenda

2 days

Accreditations:HRCI and SHRM credits

Live Virtual Workshop

Print Agenda

Day 1

Session 1: How to Be Poised, Calm and Effective No Matter What

Why being able to think on your feet — and then communicate effectively — is crucial in today’s workplace
What gets in your way? Here’s how to pinpoint and eliminate your communication snags
Proven tips for making sure your instructions are clear and understood
Techniques for handling disagreements
What’s your credibility quotient? Gain and maintain respect with these strategies
How to capture your listener’s attention and get your point across—even when they’re resistant, upset or angry
How showing others how to please you will make your life easier
Phone vs. face-to-face communication — important differences you must be aware of
No more “foot-in-mouth” disease — how to avoid saying things you’ll regret

Session 2: The Secrets to Getting the Information You Want

How skillful listening will bring you great power
How to get the information you need…more quickly
Tips on understanding and communicating effectively with different personality types
How to get a “rambler” to cut to the chase
7 body language signs to watch for — and what they mean
The 4 steps for handling complaints masterfully
When you’re the target — how to handle criticism, barbs and wisecracks

Day 2

Session 1: How to Manage Conflicts and Prevent Communication Problems

Where do most problems come from?
How being unconditionally constructive is the key to your success
Sure-fire ways to prevent or reduce defensive behavior
How to deal with hotheads, bad-mouthers, habitual fault-finders and other morale busters
Handling other people’s conflicts without getting caught in the crossfire
Putting it on paper — writing skills that will see you through touchy situations
Getting to win-win solutions — there’s no reason to have any “losers” in your company anymore

Session 2: How to be positively persuasive: Getting People to Buy Into Your Ideas

The secret to projecting an aura of confidence and power
Negotiation strategies for getting agreement without giving in
Master the sound bite: How to package concepts and information into memorable nuggets
5 steps to follow to respond to any question successfully
Killjoys, skeptics and wet blankets — how to deal productively with even the toughest objections and resistance
Tips and techniques for delivering knockout presentations
How to be a great leader — learn to communicate in a way that motivates and inspires

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

SkillPath is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

Event Dates & Locations

Date	Time	Price
Apr 15-16	2:00 PM-5:00 PM UTC	^$299
Apr 15-16	6:00 PM-9:00 PM UTC	^$299
Apr 22-23	2:00 PM-5:00 PM UTC	^$299
Apr 22-23	6:00 PM-9:00 PM UTC	^$299
May 1-2	2:00 PM-5:00 PM UTC	^$299
May 1-2	6:00 PM-9:00 PM UTC	^$299
May 6-7	2:00 PM-5:00 PM UTC	^$299
May 6-7	6:00 PM-9:00 PM UTC	^$299
May 22-23	2:00 PM-5:00 PM UTC	^$299
May 22-23	6:00 PM-9:00 PM UTC	^$299

Multiple Formats

Select Format

In-Person Workshop

Live Virtual Workshop

Course Dates & Times

Apr 15-16Tue | 2:00 PM-5:00 PM UTC

Apr 15-16Tue | 6:00 PM-9:00 PM UTC

Apr 22-23Tue | 2:00 PM-5:00 PM UTC

Apr 22-23Tue | 6:00 PM-9:00 PM UTC

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Save when you enroll multiple attendees!

Just $269 per person when you enroll 4+ learners

Included in
SkillPath Unlimited+Live

^$ per year

Access this course and 6000+ other live virtual workshop sessions(includes live virtual events priced $399 or less)
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Participant Takeaways

The course was very well organized and presented. The trainer was very knowledgeable, professional and engaging. I was impressed with his teaching style and how he engaged everyone. This was a great course and experience that I have learned a lot of knowledge and take use in both my professional and personal life.

Suzanne T.

It was a very nice class. I learned new things and reinforced old ideas. I like the facilitator a great deal. She was pleasant and knowledgeable.

Mitchell L.

We had an amazing facilitator. He created a space where we all felt comfortable sharing workplace issues and practical solutions to consider. Provided real tools for me to apply in our daily interactions. Enjoyed this class thoroughly.

Sandra M.

Presentation was well received. For someone like me, newly involved in management, I've appreciated listening and reading workbook content. Most certainly drives messages home!! Job well done!! Thank you.

Frantz N.

Training was great and the facilitator executed flawlessly and kept everyone engaged.

Yezabeth C.

FAQs

How does a virtual seminar work?

A virtual seminar is a live, instructor-led experience. One or two days before the actual date of your seminar (also referred to as a course or workshop), you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

About 15 minutes before the scheduled start of your workshop, you’ll be able to log on from your computer, laptop, tablet or smartphone and join the event. Your unique registration ID may only be used once.

To ensure you have the best experience possible, please make sure your system has the necessary components. You can check your system now by following this link: Click here. Note: Please disable any pop-up blockers before testing your system.

Why should I choose virtual training?

Do you offer closed captioning?

What happens if I register, and then something comes up and I have to cancel?

We understand that occasionally things happen beyond your control, making cancellation unavoidable.

CANCELLATION POLICY: Cancellations occurring 5 business days or less before the event will be eligible for a one-time transfer to a future event. Refer to the confirmation number received upon registration and notify us by email at custserv@skillpath.com or call us at 1-800-873-7545 prior to the date of the event. Post-event cancellations will be ineligible for transfer and the registrant will be liable for the entire course fee.

What happens if I get disconnected during the seminar?

How do I contact Customer Service?

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