Accelerated Business Communication Certificate Program
In partnership with Graceland University
Being good at what you do is only half the equation. Certain skills are crucial for career growth and communication tops the list. How you communicate, the way you connect with people, can open up opportunities. It can also close doors, limiting your opportunities.
When you communicate well, people understand the value of your best ideas. And they listen to you because they feel respected and understood — even when you disagree. Enroll in this accelerated certificate program and home in on the advanced communications skills you need to be a more intentional communicator.
Engaged, active learning: Dynamic half-day sessions deliver lively, interactive training daily. Log into sessions from any device and you’ll still have time left in your day to put what you’ve learned into practice. Then if you'd like, you can report back to your instructor and fellow participants the next day to share your experiences and ask any questions you might have. This unique, feedback-enabled format helps to reinforce learning and strengthen your retention of vital concepts — so they stick.
Earn a Professional Certificate: After 3 days of intensive learning, you’ll have the enhanced skills, knowledge and insights you need to be more successful in your current role and better prepared for the rest of your career. Complete the summative evaluation and receive a signed Certificate of Completion, along with a digital eBadge to display your new skills and competencies.
NOTE: To protect the integrity of this virtual certificate program, participants must attend this training with cameras on for the duration of the event. Please contact customer care prior to the event with any questions or concerns — customercare@skillpath.com or 1-800-873-7545.
Course Outcomes
- Communicate effectively in a diverse workplace
- Learn communication techniques that help build alliances
- Develop empathy skills to build trust and strengthen connections
- Wield more influence in persuading others to buy into your ideas
- Deliver impressive presentations that impact decision making
90-Day
Pass!
BONUS: SkillPath Unlimited Training —
FREE 90-Day Pass!
Upon completion of this program, you’ll receive a FREE 90-day pass to our SkillPath Unlimited Training digital library.
- Free training to reinforce learning and improve retention
- Unlimited access to our full library of on-demand webinars, micro-courses, eLearning videos and more!
- No obligation! No credit card required. Your free 90-day pass comes with no strings attached!
Course Agenda
Request group training
Complete the form below to request tailored, private training for your team. We’ll be in touch to discuss your group’s specific goals.
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Accelerated Business Communication Certificate Program
Being good at what you do is only half the equation. Certain skills are crucial for career growth and communication tops the list. How you communicate, the way you connect with people, can open up opportunities. It can also close doors, limiting your opportunities.
When you communicate well, people understand the value of your best ideas. And they listen to you because they feel respected and understood — even when you disagree. Enroll in this accelerated certificate program and home in on the advanced communications skills you need to be a more intentional communicator.
Engaged, active learning: Dynamic half-day sessions deliver lively, interactive training daily. Log into sessions from any device and you’ll still have time left in your day to put what you’ve learned into practice. Then if you'd like, you can report back to your instructor and fellow participants the next day to share your experiences and ask any questions you might have. This unique, feedback-enabled format helps to reinforce learning and strengthen your retention of vital concepts — so they stick.
Earn a Professional Certificate: After 3 days of intensive learning, you’ll have the enhanced skills, knowledge and insights you need to be more successful in your current role and better prepared for the rest of your career. Complete the summative evaluation and receive a signed Certificate of Completion, along with a digital eBadge to display your new skills and competencies.
NOTE: To protect the integrity of this virtual certificate program, participants must attend this training with cameras on for the duration of the event. Please contact customer care prior to the event with any questions or concerns — customercare@skillpath.com or 1-800-873-7545.
Day 1: Communicating to Build Trust and Respect With Anyone
- Assess your work team’s communication abilities and identify areas for improvement
- List 5 skills sets diversity can increase in an organization
- Describe the 10 considerations of respectful communication at work
- Discuss the diversity communication mistakes people make and how to overcome them
- Tell how to build trust and develop empathy skills to improve communication
- Explain how to listen dynamically and prevent personal filters that can lead to bias
- Talk about multiple ways to help people feel accepted and valued
Day 2: Dealing With Difficult People or Conflict Situations
- Explain what makes a person seem difficult
- Assess whether you are the difficult person and what to do about it if you are
- Discuss communication techniques that help build alliances
- Describe what causes emotional reactions
- Use the escalation cycle as a guide to recognize and respond to an intensifying conflict
- Recognize and respond appropriately to others’ emotions
- Assess and remedy damage after a heated interaction
Day 3: Mastering Persuasive Communication and Public Speaking
- Discuss how persuasive communicators use emotion, logic and the principles of persuasion to win people’s commitment
- Describe how to be a more believable communicator
- Talk about how and why you must understand your audience
- Evaluate organizational patterns for presenting your ideas to others
- List options for enhancing your presentations
- Describe how to use your voice and diction to your advantage
- Explain how to cope with nervousness when presenting