Strengthening Your People Skills in the Workplace
You’ve probably seen it happen time and again. Take two people with similar skills and knowledge, but one of them has enviable people skills while the other’s interpersonal skills are only mediocre. Which one gets ahead faster and goes further? You know the answer to that one — no contest!
What you may not know is that effective interpersonal skills can be learned — just like any other skill.
It’s true! In fact, many a top professional who appears to be a “born people person” — comfortable and confident in any situation — has taken training to master the interpersonal people skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate.
This intensive, people-skills training workshop provides you with a way to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success…enroll today!
Course Outcomes
- Understand your current interpersonal skill level
- Magnify your personal presence and power to impress and influence
- Learn how to build rapport with new people
- Develop techniques to handle difficult people more effectively with less stress
- Deal confidently with conflict, confrontation and disagreements
- Pinpoint and eliminate habits and tendencies that hold you back
- Handle every tough situation by knowing exactly what to say
Course Agenda
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Strengthening Your People Skills in the Workplace
You’ve probably seen it happen time and again. Take two people with similar skills and knowledge, but one of them has enviable people skills while the other’s interpersonal skills are only mediocre. Which one gets ahead faster and goes further? You know the answer to that one — no contest!
What you may not know is that effective interpersonal skills can be learned — just like any other skill.
It’s true! In fact, many a top professional who appears to be a “born people person” — comfortable and confident in any situation — has taken training to master the interpersonal people skills he or she uses to connect so powerfully with others. The ability to build effective professional relationships, to strike up instant rapport, to communicate with tact, and to make a memorable impression are nothing more than a collection of techniques that you can learn and cultivate.
This intensive, people-skills training workshop provides you with a way to gain the essential people skills you need to push ahead in your career. No other skill set is as crucial to your professional or personal success…enroll today!
Session 1: Increasing Interpersonal Success Through Self-Awareness
- Understand how strong interpersonal skills will magnify your personal power dramatically
- Assess your interpersonal people skills: How successfully do you interact with others? In what situations do you feel powerful? Powerless? Overpowering? Unsure? Anxious?
- Analyze various communication styles — and recognize your own
- Learn strategies for effectively interacting with communication styles different from yours
- Create an inclusive environment where everyone feels safe in expressing themselves openly
Session 2: Empowering Yourself Through Rapport, Persuasion and Influence
- Introvert or extrovert? Use your personality type to your advantage when building rapport
- Learn proven techniques for “connecting” with people you don’t know
- Where “people skills” go bad: Avoid mistakes that sour relationships
- Recognize and use the unlimited power of sincere praise — the secret to making others feel valued and important
- Discover bridge-builders that create strong alliances with other departments
- Create a win-win approach — your key to dealing successfully with others at all levels
- Follow a step-by-step method for persuading others with a quick, concise message
- Assertive vs. aggressive: Understand why strong-arm tactics backfire every time
- Practice assertive communication responses for various workplace situations
Session 3: Working With Difficult People and Handling Tough Situations
- Analyze why difficult people are so difficult...and break down the classic types of difficult people
- Find the right words: Use simple scripts to get through tough situations
- Learn tips for saying “No” without arousing anger or resentment
- Counteract the typical tactics difficult people often use
- Constructive feedback: Try these techniques for giving feedback in a way that creates positive behavior change
- Handle negative feedback calmly when it’s dished out to you
- Understand how excellent listening skills can expand your personal power
- Master the basics of active listening and double your communication effectiveness
- Know what to do when the person you’re listening to won’t stop talking
- Learn how to stop unintentionally shutting down important information or feedback