Managing Conflict and Confrontation at Work

It may be natural to avoid uncomfortable conflict with others, but this tactic could spell disaster in the workplace. Unmanaged or poorly managed conflict at work leads to less cooperation, impaired teamwork, lower productivity and reduced quality, as well as diminished employee commitment and morale. However, you can avoid negative outcomes like these with good conflict management skills.

Successfully managed conflict can have a healthy, positive effect on your team and your organization. Well-managed conflict is an effective way to bring important issues to light and open the lines of communication, strengthening relationships with your team, boss, vendors and customers.

Highly interactive, live, virtual training will enhance your learning for this course. Engage with your instructor and other participants as you gain important insights on how to manage your emotions, work with all personality styles and manage conflict in a proficient, productive and professional manner.