Business professional communicating with tact with a coworker

Instructor-Led Training

Communicating With Tact and Professionalism

Are you tired of being intimidated by high-pressure situations and difficult people? Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this live, two-day virtual workshop. You’ll feel on top of challenging situations with new confidence in yourself and your abilities once you put this extensive collection of tips, secrets and skills to work.

Course Outcomes

How to handle the toughest questions with finesse and polish
Techniques for maintaining your composure when you feel like losing your cool
How to think on your feet in meetings, interviews and impromptu presentations…no more regrets over what you wish you’d said!
Negotiation strategies for getting agreement without giving in

Course Agenda

Instructor-Led Training

Print Agenda

Session 1: How to Be Poised, Calm and Effective No Matter What

Why being able to think on your feet — and then communicate effectively — is crucial in today’s workplace
What gets in your way? Here’s how to pinpoint and eliminate your communication snags
Proven tips for making sure your instructions are clear and understood
Techniques for handling disagreements
What’s your credibility quotient? Gain and maintain respect with these strategies
How to capture your listener’s attention and get your point across—even when they’re resistant, upset or angry
How showing others how to please you will make your life easier
Phone vs. face-to-face communication — important differences you must be aware of
No more “foot-in-mouth” disease — how to avoid saying things you’ll regret

Session 2: The Secrets to Getting the Information You Want

How skillful listening will bring you great power
How to get the information you need…more quickly
Tips on understanding and communicating effectively with different personality types
How to get a “rambler” to cut to the chase
7 body language signs to watch for — and what they mean
The 4 steps for handling complaints masterfully
When you’re the target — how to handle criticism, barbs and wisecracks

Session 3: How to Manage Conflicts and Prevent Communication Problems

Where do most problems come from?
How being unconditionally constructive is the key to your success
Sure-fire ways to prevent or reduce defensive behavior
How to deal with hotheads, bad-mouthers, habitual fault-finders and other morale busters
Handling other people’s conflicts without getting caught in the crossfire
Putting it on paper — writing skills that will see you through touchy situations
Getting to win-win solutions — there’s no reason to have any “losers” in your company anymore

Session 4: How to be positively persuasive: Getting People to Buy Into Your Ideas

The secret to projecting an aura of confidence and power
Negotiation strategies for getting agreement without giving in
Master the sound bite: How to package concepts and information into memorable nuggets
5 steps to follow to respond to any question successfully
Killjoys, skeptics and wet blankets — how to deal productively with even the toughest objections and resistance
Tips and techniques for delivering knockout presentations
How to be a great leader — learn to communicate in a way that motivates and inspires

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